Refunds, cancellations, and failed visits

The current pilot scan fee is INR 500 per scan. Implant cases add INR 100 per lab analogue plus INR 100 per scan body when Medax provides the scan body. Lab charges are separate from scan charges.

If a clinic cancels before ops assigns the visit, the scan authorization can be fully released back to the clinic wallet or postpaid balance.

If Medax cannot assign an operator/scanner or cannot complete the visit due to Medax, operator, scanner, or technical failure, the scan authorization is released or refunded.

During launch, these cases are reviewed manually by operations. No public penalty or partial-charge table is final until founder and ops confirm the responsibility rules.