No. Clinics request a preferred window and ops confirms the final appointment after checking operator, scanner, and route feasibility.
HelpIs a requested visit window guaranteed? Can I request a same-day scan? Can I choose a scanner? When is the wallet charged? Are lab charges included in the scan fee? How do I get support?
Frequently asked questions
Short answers for clinics using Scanner during the managed launch period.
Same-day requests are accepted only when a valid service window remains at least 3 hours away. More urgent requests need ops confirmation.
You can add a preferred scanner when requesting a scan. It is a preference only; ops confirms the final scanner based on availability and maintenance state.
The scan amount is authorized when the request is created. It is settled, released, or reviewed based on visit outcome and current launch policy.
No. Lab order charges are separate from the scan fee and depend on the selected lab work.
Use the contact page or email [email protected] for onboarding, scan requests, billing, and lab-order help.