Frequently asked questions
Practical answers for clinics using Scanner during the managed launch period.
Scanner is a managed intraoral scanning service for dentists and clinics. A trained operator brings the scanner to your practice, completes the scan visit, and uploads the case files into a controlled workflow.
No. The service is designed for dentists and clinics that want digital scan access without buying, maintaining, or staffing their own scanner immediately.
Service availability depends on the area pincode and current operations coverage. Enter your pincode during registration or request creation so the team can confirm serviceability.
No. Practices request a preferred window and operations confirms the final appointment after checking operator, scanner, and route feasibility.
Same-day requests are accepted only when a valid service window remains at least 3 hours away. More urgent requests need operations confirmation.
A Medax-assigned trained operator visits the practice with the scanner and follows the controlled scan upload workflow.
Actual scan time depends on the case, but practices should keep buffer time for setup, scanning, upload, and patient readiness. The visit window is confirmed by operations.
The case workflow is built around STL scan files after quality control. File availability depends on successful upload and review.
You can add a preferred scanner when requesting a scan. It is a preference only; operations confirms the final scanner based on availability and maintenance state.
The current pilot scan fee is ₹500 per scan. Implant component support is ₹100 per lab analogue plus ₹100 per scan body when Medax provides the scan body. Lab charges are separate.
The scan amount is authorized when the request is created. It is settled, released, or reviewed based on visit outcome and the current launch policy.
No. Lab order charges are separate from the scan fee and depend on the selected lab work.
Yes. After quality control, practices can place structured lab orders from the case workflow when lab options are available for that account and region.
The launch workflow is a controlled practice-to-lab flow inside the app. Contact support if you need a specific lab workflow enabled or reviewed.
After assignment, delay and patient no-show cases are reviewed by the Medax operations team according to the current launch policy.
Scan files go through a quality-control step. If a case cannot be completed because of a Medax, scanner, operator, or technical issue, the authorization is released or refunded under the launch policy.
Use the contact page or email [email protected] for onboarding, scan requests, billing, login, and lab-order help.