Frequently asked questions
Practical answers for clinics using Scanner during the managed launch period.
Scanner is a managed intraoral scanning service for dentists and clinics. A trained operator completes the approved visit workflow and uploads the case files into a controlled workflow.
No. The managed pilot is designed for dentists and clinics that want access to a structured digital scan visit workflow without running their own field operations immediately.
Service availability depends on the area pincode and current operations coverage. Enter your pincode during registration or request creation so the team can confirm serviceability.
No. Practices request a preferred window and operations confirms the final appointment after checking operator availability, serviceability, and route feasibility.
Same-day requests are accepted only when a valid service window remains at least 3 hours away. More urgent requests need operations confirmation.
A Medax-assigned trained operator visits the practice and follows the controlled scan upload workflow.
Actual scan time depends on the case, but practices should keep buffer time for setup, scanning, upload, and patient readiness. The visit window is confirmed by operations.
The case workflow is built around STL scan files after quality control. File availability depends on successful upload and review.
The current price is ₹499 for every scan, including same-day and verified student scans. Same-day requests still depend on confirmed capacity. Medax-provided scan bodies are charged separately at ₹100 each. Lab analogues are not offered in the current pilot flow.
Yes. Dental college students can submit the student intake form with student ID proof. The current ₹499 scan price applies after Medax Ops verifies eligibility.
Yes. Clinics and consultants can enter a referral code during signup. Medax verifies referral rewards after the referred account completes a first paid scan, so launch rewards stay abuse-resistant and operations-controlled.
The scan amount is authorized when the request is created. It is settled, released, or reviewed based on visit outcome and the current launch policy.
After assignment, delay and patient no-show cases are reviewed by the Medax operations team according to the current launch policy.
Scan files go through a quality-control step. If a case cannot be completed because of a Medax, operator, or technical issue, the authorization is released or refunded under the launch policy.
Use the contact page or email [email protected] for onboarding, scan requests, billing, and login help.